Privacy Policy

Who is collecting your information?

The TEN web site ( is operated by The Efficiency Network, Inc., a corporation organized under the laws of Delaware with its principle place of business at 1501 Reedsdale Street, Suite 401; Pittsburgh, PA 15233 (“TEN,” “we,” “us,” “our” and “ours”).

What types of information do we collect?

We collect information in two general categories: personally identifiable information and non-personally identifiable information. Personally Identifiable Information means any information or combination of information that can be used to identify, contact, or locate you. Non-personally identifiable information consists of aggregate information or any information that does not reveal your identity.

How and when do we collect information?

We collect information that you actively provide to us, and we collect information about your use of our site through technologies such as cookies (described further below).

Information you actively provide to us

We collect information about you when you register for an account or request any of our services. When you register an account or request services, we collect information such as your name, your business name, your business email, your business address, billing address, and telephone number. The personally identifiable information that we collect, however, may vary with each registration. We will notify you of the collection of personally identifiable information at the time of your registration.

To process payments for services, we may require your name, address, phone number, email address, business name, billing address and credit card information. Such information is used primarily to process your payment. Credit card transactions are processed through industry standard Secure Socket Layer (SSL).

We also collect personally identifiable information that we receive from you as you communicate with us.

Information we collect on your use of our site

We receive certain information that your browser sends to every web site you visit, which may include: your IP address, internet service provider, browser type, operating system, language, access time, and referring web site. We may store your IP address for system administration purposes and to track your session.

We also use cookies and similar technologies to record information about the pages you view, the links you click, and your other activities on our site.


We use “cookies” to enable you to access our services and to save your user preferences. A cookie is a small text file that is placed on your hard drive by our server. Cookies contain information that can later be read by our server. By storing your preferences and other information on your computer, cookies enable you to navigate through our site without repeatedly reentering information. Cookies also help to deliver personalized content and advertising. Cookies are needed for the proper operation of our site. If you reject cookies, our web site may not function properly, and you may not be able to access our site or use our services. We do not link cookies to any personally identifiable information.

We may use cookies provided by third parties to collect non-personally identifiable information about your use of this site. Some of these third party cookies may be used in connection with third party behavioral ads. We may also participate in Google’s AdSense network in connection with third party behavioral ads.

How do we use your personally identifiable information?

We use your personally identifiable information to:

  • Deliver services to you that you order from us or for the transactions for which you gave the information to us
  • Administer your account with us and customize the service we provide to you and other users
  • Enable you to share your information and communicate with other users
  • Send you service or promotional communications through email and notices on our web site (you can control your messaging preferences here)
  • Perform internal reporting and security assessments of our site

In order to use our services, you must register on our site and create a user account. You provide us the following information when you register: name, your business name, your business address, billing address, your business email address, telephone number, user ID and password. Without this information, you cannot register. We may request additional information about you during the registration process, in order to provide customized services, ads, or opportunities.

We also allow you to control whether or not your contact information is viewable to other users through your profile (if any).

We reserve the right to make full and unrestricted use of non-personally identifiable information. For example, we may use non-personally identifiable information to provide better service to you and to other users, to customize our services based on your preferences, compile and analyze statistics about the use of this site, and otherwise administer or improve this site for your or other users use. We do not link your personally identifiable information to non-personally identifiable information with persistent identifiers.

How do we share your information with others?

We do not sell or otherwise provide your personally identifiable information to third parties without your consent, except where necessary to carry out your instructions (e.g. to process your payment information) or as otherwise described below. We reserve the right to disclose non-personally identifiable information without restriction, but do not link your personally identifiable information to non-personally identifiable information with persistent identifiers.

We may disclose your personally identifiable information to our trusted service providers that support us in the operation or maintenance of our site. We may use third party service providers to host or maintain our servers, to process your payments, to provide customer care, to provide site or data security, to provide operational, analytical, or reporting services or to provide technical support. Your personally identifiable information will be treated as private and confidential by such service providers and will not be used for any other purpose than we authorize.

We may also share your personally identifiable information with our affiliates for administrative purposes.

When using our services or while visiting our site, we may provide you with advertisement, promotions, or other offers from third parties. If you accept any such offer, we may provide your personally identifiable information in connection with the offer to such third party provider, or we may provide your personally identifiable information, including billing information, to the third party provider by pre-populating the offer registration forms. No personally identifiable information will be transferred unless and until you accept the offer.

We may disclose your personally identifiable information when required by subpoena, court order or other legal process, or if we have a good faith belief that disclosure is necessary to: (a) Comply with any applicable federal, state or local law or regulation; (b) Assist government enforcement agencies; (c) Investigate, prevent or take action in connection with suspected or actual illegal activities; (d) Investigate violations of our rights or misuse of this site; (e) Protect the rights, property or safety of TEN, our users, our customers, our employees, or others; (f) Enforce the Terms of Use, the TEN Customer Agreement or any other agreement between you and TEN; (g) Investigate and defend ourselves against any claims or allegations brought by you or any third party; or (h) Protect the security our site.

We may also disclose your personally identifiable information and other information that you provide to a third party in connection with the sale of the assets of TEN, a subsidiary or division of TEN, of this web site, or a line of business from this web site, or as the result of a change in control of TEN. Any third party to which we transfer or sell our assets will have the right to use the personally identifiable information and other information that you provide to us. If this occurs, you will be notified if there are any material changes to the way in which your personally identifiable information is collected or used.

Where do we process and store your personally identifiable information?

Any personally identifiable information that we collect will be stored and processed in our servers located in the United States or in other countries. If you reside outside the United States, we may transfer your personally identifiable information outside your country of residence to the United States. We may also transmit, transfer or process your personally identifiable information through any country in the world as we consider necessary or appropriate (including to countries outside the EEA).

How do we secure your personally identifiable information?

We make commercially reasonable efforts to secure your personal information in accordance with industry standards and technology. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and stored with 128-bit encryption.

As no data transmission over the Internet or method of data storage is 100% secure, we cannot warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, altered, copied, destroyed, or disclosed through a breach of our security safeguards.

How can you correct, amend, or delete your personally identifiable information?

You may change or update your personally identifiable information in any account that you establish on this site by clicking here. You will be requested to log-in and identify yourself prior to making any changes. If you update any of your information, we may keep a copy of the original information in our archives for uses consistent with this policy. Any information deleted may not be recoverable.

How do we communicate by email with you?

We require an email address from you when you register for our services or to create an account. We do not send unsolicited email to you. We use email to: (a) Respond to email messages from you; (b) Confirm product or service orders placed by you; and (c) Engage in other communication that you have authorized or that we consider necessary to effectively service you. We fully comply with the requirements of the U.S. CAN-SPAM Act.

How can you opt out of email communications?

If you prefer not to receive promotional email messages, you may opt-out by following the instructions on the email or by following the instructions here.

What policies apply to other web sites linked to or accessible from our site?

Our site may contain links to other web sites that are maintained by third parties. These links are provided for your convenience only. These sites are not under our control. Use of these links will cause you to leave our site. Your use of any third-party sites is subject to the terms and policies applicable to the sites that you access. We are not responsible for the privacy policies or practices of any other web sites that may be linked to or from our site, including any third-party advertisers whose offerings require you to navigate away from our site.

How do we comply with the Children’s Online Privacy Protection Act (“COPPA”)?

Our age restrictions for services are set forth in the TEN Customer Agreement. Use of this site is limited to persons who are of legal age in the jurisdiction in which they reside. Regardless of where you reside, you must be at least 18 to use this site. We will not knowingly accept any information from children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (“COPPA”), any information we may receive from users we believe to be under the age of 13 will be deleted from our servers.

How do we notify you of changes to our privacy policy?

We reserve the right to modify this privacy policy at any time. If we decide to modify our privacy policy, we will post the changes on this privacy policy page or send you a notice via email. You will be responsible for reviewing any such modifications. If you object to any of the changes to our privacy policy, and you no longer wish to use our site or services, you may close your account. Your continued use of our site or services following posting of the updated privacy policy will constitute your acceptance of the changes.

If we materially change our privacy policy to make it less protective of personally identifiable information collected from you in the past, we will obtain your consent before implementing those changes with respect to such information.

How can you contact us?

If you have questions or comments about our privacy policy, please email us or contact us at:


The Efficiency Network, Inc.
1501 Reedsdale Street, Suite 401
Pittsburgh, PA 15233
1501 Reedsdale St, Ste 401
Pittsburgh, PA 15233
800 North 3rd Street, Ste 203
Harrisburg, PA 17102
600 Germantown Pike, Ste 400
Plymouth Meeting, PA 19462



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